Trafford to boost performance with Masternaut mobile computing solution
Leeds, UK, 15 April 2010 - An advanced wireless field service solution has been designed jointly between Trafford Council and Masternaut Three X to complement the 'zonal' based 'Agile Service Intervention Model' utilised for Street Cleaning and Grounds Maintenance activities across Trafford Council.
The system has been designed to address the following specific issues: the reliance on paper based systems; daily manual data input into the back end systems; and time issues in redirection of front line teams.
All of these are business critical processes to maintain up to date records and apply resources into the field to enable Trafford Council to provide a cost effective, efficient Street Cleaning and Grounds Maintenance service to its 106km2 environment.
The newly developed system addresses the three main issues and enables instant job communications between the back office and front line operatives, while the data is reported instantly via the real-time wireless link, allowing the management team to monitor service performance at any time. The live information feed will enable tighter control of resource allocation and financial management.
"Trafford Council and Masternaut Three X have worked closely to develop the X-Service system to provide a very easy to use mobile solution for our workforce. The bespoke developed X-Service software runs on Psion Ikôn PDAs. The PDAs provide a transparent process for sending jobs to operatives, recording productive and non-productive time and sending information back wirelessly to our SAP system," says Chris Edwards, Operations Manager, Trafford Council.
"The system will improve accuracy and provides a paperless solution for the department, removing the need for manual data entry. The PDA software is so easy to use that anyone capable of using a mobile phone will be able to use it within 30 minutes of picking it up. We anticipate that the system will provide an improvement in service delivered productivity of around 12 per cent," he concludes.
