- As an end-to-end standalone job management system, providing call taking, job creation
and allocation with real-time status monitoring via web pages.
- As a configuration module with an existing job management system, when integrating
via our standard XML interface.
In both scenarios it is designed to be provided as a fullymanaged service, although
it can be deployed on premise where necessary.
Call Management
Call taking allows office-based users of the system to manage customer details,
log phone calls and enquiries as they happen, match calls to existing customer accounts
as well as creating and allocating jobs to your mobile workers.
When dealing with inbound enquiries, you want a software solution that makes it
quick and easy to find existing customer/account details and job histories. Three
X mobile provides this capability in just a few clicks.
Messaging
Three X Office incorporates two-way messaging. Messages can be sent instantly to
and from the PDA of any of your mobile workers. The web-interface allows you to
write, view and reply to messages.
Customer records and job histories
Three X Office acts as a database for your customer records and job histories. This
means call handlers and service personnel can bring up relevant customer information
and job histories quickly, improving your productivity. When setting up your mobile
solution, you can import your existing customer records and database using the CSV
file upload facility. Three X Office also allows you to categorise customers into
territories and divisions, as well as adding special information such as SLAs and
customer type.
Manage schedules with Engineer Diary
The engineer diary has been created to make scheduling and booking appointments/slots
as easy as possible. It gives an instant overview of the schedule for each mobile
worker including their current status and progress. The gantt style graphics provide
an easy to interpret and intuitive interface. Several views are available, allowing
up to 7 days worth of activity to be shown. Jobs can be manually assigned or reassigned
using simple drag and drop, or dynamically optimised if you choose to add our powerful
integrated optimiser from 360 Technologies. If you also choose Masternaut vehicle
tracking, a 'find nearest engineer' facility allows you to locate an appropriate
resource with the correct skills and tools.
Adapts to the way you work with custom workflows
Three X Office has been designed to work the way you do. This means offering you
the facility to create custom workflows so your mobile workers follow a series of
defined steps and collect the relevant information needed to complete each task.
This can also include taking photos, barcoding and capturing electronic signatures.
Dynamic Scheduling Option
Three X Office is available with a fully-integrated, easy to use dynamic scheduling
system. We have partnered with the world's leading provider of mobile workforce
scheduling, 360 Technologies to develop the first mobile field service solution
with fully integrated, automatic dynamic job scheduling. It works out the optimum
way to allocate jobs amongst field workers so that the jobs can be carried out in
the most efficient way and at the least cost. It takes away the guesswork and waste
associated with having to create and manage schedules manually.
Example screens
